Refund Policy

1. Overview

This Refund Policy applies to Pathub subscription services. We provide clear refund terms and processing procedures. If you have questions about refunds, please contact us at info@adax.ltd.

2. Free Trial

We offer a 14-day free trial for new users. During the trial period:

• Trial terms and whether payment information is required are subject to the product page
• You can experience core platform features (may vary by plan/tier)
• You can cancel the trial at any time
• No refund is applicable if no payment was made during the trial

3. Subscription Refund Terms

3.1 Monthly Subscriptions

Refund terms for monthly subscriptions are as follows:

• Within 7 days of initial purchase: Eligible for a full refund
• After 7 days: Current billing cycle is generally non-refundable, but you may cancel to prevent future automatic renewals
• Cancellation typically takes effect at the end of the current billing cycle (subject to your order/payment channel terms)

3.2 Annual Subscriptions

Refund terms for annual subscriptions are as follows:

• Within 30 days of initial purchase: Eligible for a full refund
• After 30 days: Generally non-refundable; however, special circumstances may be considered on a case-by-case basis
• Enterprise contracts with separate terms shall be governed by those contract terms

4. Generally Non-Refundable Situations

In general, refunds are not available for the following:

• Third-party fees that have already been incurred and are non-reversible (if applicable)
• Custom services that have been delivered and used (if applicable, and as separately agreed in the contract)
• Subscription fees beyond the explicit refund period stated in this policy

5. How to Request a Refund

You may request a refund by following these steps:

1. Send an email to info@adax.ltd
2. Provide your account email and order/subscription details (such as order number, purchase date, payment channel, etc.)
3. Briefly describe the reason for the refund request (optional, but helps us improve our services)
4. We typically respond with a resolution within 2-3 business days

6. Refund Processing and Timeline

Once a refund is approved:

• We will process the refund to the original payment method (subject to payment channel terms)
• Refund arrival time depends on the payment channel and financial institution processing speed, typically 5-10 business days
• We will send a confirmation email once the refund has been processed (if applicable)

7. Subscription Cancellation

After canceling your subscription or receiving a refund:

• Unless otherwise stated, you typically retain access until the end of the paid period
• You may export your data before the account is deactivated (if the product provides this feature)
• We may retain certain data for a reasonable period after cancellation for compliance and dispute resolution purposes (per our Privacy Policy)
• You may resubscribe at a later time to restore access

8. Exceptions

In the following situations, we may consider exceptions:

• Major service outages caused by us
• Clear billing errors
• Other reasonable special circumstances

9. Policy Changes

We may update this policy from time to time. Updates will take effect upon posting. Your continued use of the Services constitutes acceptance of the updated policy (to the extent permitted by applicable law).

10. Contact Us

If you have any questions about this Refund Policy, please contact us: